Responsible Gaming Information
In Canada, we treat responsible gaming as a core part of the experience. Play should feel safe, predictable, and easy to manage at every step, with clear information and practical controls to support decisions that match your comfort level.
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Core account activity stays visible, so you can review your habits without guesswork. Your dashboard shows total deposits, time spent logged in, and a history of wagered amounts. Because this view stays up to date, regular self-checks are simpler and more reliable.
- See key activity stats in one place, including balance movement in CAD.
- Set reminders that prompt a pause after time or spending milestones.
- Use session breaks and self-exclusion tools directly from your profile.
- Choose to opt out of bonuses if you prefer fewer conditions.
Promotions are kept transparent, with terms that explain requirements and limits clearly. This reduces confusion and helps you make informed choices. If you want guidance without pressure, support can help you review your options privately.
Setting Limits That Fit Your Budget
Limits work best when they reflect a realistic entertainment budget. You can set boundaries around deposits, time, and losses, helping your play stay within your planned CAD spend. These settings are intended to reduce impulsive changes during high-emotion moments.
When you update limits, you receive an email confirmation, and changes cannot be adjusted immediately. That built-in pacing creates a useful pause when you are trying to keep decisions consistent. Many players start with tighter boundaries and refine them after reviewing their activity data.
- Open your account menu and find the limits or controls area.
- Select what you want to manage, such as deposit or loss limits.
- Enter specific timeframes and CAD amounts that fit your budget.
- Confirm the settings and check when they take effect.
- Revisit the limits page to review progress and adjust thoughtfully.
Self-Assessment Surveys & Support
Sometimes the simplest step is a structured check-in. We provide self-assessment tools that use standardised surveys, helping you reflect on how you play and how it feels. These resources are available from the help centre, and you do not need to call an agent to use them.
For more guidance, trained professionals are available 24/7 in Canadian and English. Support can explain control tools, offer private guidance, and connect you with local Canada help groups when extra support is needed. These requests are handled with care and discretion.
- Use self-assessment tools to identify patterns and pressure points.
- Review educational guidance on spotting risky behaviour early.
- Learn to set smart spending goals and understand offer odds.
- Ask for tailored help without sharing more than you choose.
Behind the scenes, behavioural analytics and direct feedback help identify sudden spikes in spending or repeated failed withdrawal attempts. When risk indicators rise, we may encourage a pause, self-exclusion, or a conversation with support. The aim is early prevention rather than late intervention.
Cooling-Off & Self-Exclusion Durations
Breaks should be easy to start and clear in their effect. We offer cooling-off time-outs for short pauses, and self-exclusion for longer protection. Both options are available in your dashboard and are enforced right away.
During a cooling-off period, you cannot make new deposits or place bets, but you can still view key account information and set up withdrawals. With self-exclusion, access is blocked for the duration you choose, and you will not be able to log in or deposit CAD until it ends. Outstanding CAD balances remain safe and can be withdrawn under our withdrawal policy.
Requests to shorten cooling-off or exclusion periods will not be accepted. This protects the purpose of the tool and helps prevent impulse reversals.
Responsible Gaming Tools at a Glance
| Tool | CAD Range | How it works |
|---|---|---|
| Deposit limits | Daily / weekly / monthly (in $) |
|
| Loss limits | Set for a chosen period (in $) | Caps how much you can lose over a defined time period to stay within your $ balance comfort zone. |
| Cooling-off (time-out) period | A few days to a few weeks |
|
| Self-exclusion | 6 months / 1 year / open-ended |
|
| Session timers | Time spent logged in (tracked) | Tracks how long you’ve been active without stopping and encourages breaks; automated alerts can notify you when you’ve been playing a long time. |
| Spending-limit alerts | Approaching limits (in $) | Alerts users when they are getting close to self-imposed or system-recommended limits in $. |
| Custom reminders & activity summaries | Balance checks (in $) |
|
| Self-assessment tools | Standardised surveys (no $) | Encourages regular check-ins to reflect on how you play and how you feel about it; available from the help centre. |
| Third-party & certified support | Local Canada help groups (no $) |
|
Fair Play Standards & Data Protection
Fair outcomes matter, especially when you are playing online in Canada. We use independently certified random number generators to determine game results. These generators are tested every month by recognised third-party labs, and dispute channels follow set rules so complaints are reviewed consistently.
Security is built into everyday account use. New accounts go through multi-level identity verification, and we use two-factor authentication with strong password policies. Only verified users can access sensitive areas, and personal or transaction data is kept private under Canada requirements.
We protect sensitive information using SSL/TLS protocols with at least 256-bit encryption. Firewalls and intrusion detection systems add another barrier against interception attempts. Payments in CAD run through certified gateways that follow PCI DSS, with tokenisation so full credentials are not exposed.
If suspicious access is detected, we notify users promptly with clear steps to protect accounts. If you prefer a calmer pace, start by setting limits, reviewing your activity summary, and using a time-out when needed.