Pure Casino Terms & Conditions
In Canada, we run Pure with clear rules that protect accounts, payments, and play conditions. Please review the essentials before you register, deposit in CAD, or request a withdrawal.
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These terms set expectations for identity checks, bonus use, fair play standards, and responsible gaming tools. If anything is unclear during setup, you can find guidance inside your account dashboard.
Key expectations at a glance
- Keep your account details accurate, complete, and up to date.
- Use only one account per person or household, in line with Canadian requirements.
- Follow game integrity rules and do not exploit technical issues.
- Review bonus conditions before activating any promotional credits.
Identity & Age Verification
Every account holder must confirm age and provide proof of identity and residence. This helps prevent underage access and supports Canadian compliance requirements.
Providing false information may result in immediate suspension and loss of eligibility for winnings. Transactions involving funds may be frozen until age verification is completed.
Documents to have ready
- Government photo ID: a clear image of a valid passport, national ID card, or driver’s license. Make sure your name and date of birth are readable.
- Proof of address: a recent utility bill or official bank statement showing your name and address, less than three months old.
- Payment method check: a screenshot or photo of your chosen funding source, with sensitive details hidden. Show only the last four digits where applicable.
Verification process steps
- Open the verification area in your user profile after logging in.
- Upload high-quality images to the correct fields, and ensure they match your account details.
- Wait for confirmation; in most cases verification completes in 24 to 48 hours. You’ll receive an email when it’s approved, or if more information is needed.
- If a file is rejected, check document validity, expiry dates, and matching personal details, then resubmit.
Once verification is approved, payment options unlock for deposits and withdrawals in CAD. This requirement applies to Canadian residents regardless of deposit size and cannot be skipped.
Using Bonuses Responsibly
Bonuses can add value, but they include wagering requirements that must be completed before cashing out. Review the terms before activation so you understand what counts toward turnover.
If wagering requirements aren’t met, bonus funds and any winnings tied to them may be removed. Your dashboard shows your balance and progress so you can track completion while you play.
Common bonus playthrough factors
- Rollover: the average playthrough ratio ranges from 20 to 50 times the deposit or bonus amount.
- Example: a 100 CAD bonus with a 30x multiplier requires 3,000 CAD in total bets before requesting a payout.
- Game contribution: slots often count at 100%, while table games, live dealer, and video poker may count less or not at all.
- Maximum bet: single bets above the limit, usually between 5 and 10 CAD, can reduce or cancel bonus progress.
- Time limit: requirements are typically due within 7 to 30 days after activation.
Simple ways to stay compliant
- Read the full bonus policy before registering or activating an offer.
- Choose games that contribute the most toward playthrough completion.
- Keep bets within the allowed maximum while promotional credits are active.
- Request withdrawals only after the progress indicator shows completion.
Responsible Gaming & Help
Responsible gaming tools are available to help you manage spending and time. Once set, limits apply immediately and can’t be reversed until the selected term ends.
Available responsible gaming controls
- Deposit limits, plus limits for losses and bets set by day, week, or month.
- Session clocks with pop-up reminders that show your current login duration.
- Cooling-off periods and time-outs that can run from 24 hours to several weeks, during which gaming and transactions are blocked.
- Self-exclusion options for a set period or permanently, aligned with Canadian requirements.
Customer service representatives are available 24/7 for questions about account rules, verification, or transaction status. If an issue remains unresolved, escalation is available and you may refer the matter to the appropriate regulatory bodies in Canada.
Dispute resolution process
- Record the issue with dates, reference numbers, account ID, and a clear description.
- Contact support via live chat or email from your account dashboard, and attach any relevant files.
- Complete identity validation before any financial matter is reviewed.
- If it isn’t resolved within the stated timeframe, usually 7 working days, request escalation to a supervisor or compliance.
- If needed, obtain a reference number and submit your complaint to the relevant bodies in Canada.
Withdrawals & processing basics
Withdrawals are processed through verified channels that align with Canadian financial compliance standards. The wallet area shows the minimum and maximum amounts for your selected method.
Transaction timing and limits
| Method | Min–Max (CAD) | Arrival Time |
|---|---|---|
| Withdrawal request (general) | Minimum and maximum amounts are clearly shown; may differ by provider |
|
| Provider transfer after approval | Depends on the method/provider; minimum and maximum transaction limits may be different for each provider | Once approved, the money moves according to the provider’s schedule |
| Daily withdrawal cap | Up to [DAILY_LIMIT] $ every day | Not specified (cap applies per day) |
| Identity/age verification (required before financial review) | Transactions involving $ will be frozen until age verification is completed |
|
| Document submission (proof of address) | Utility bill or official bank statement less than three months old | Approval will take longer if submissions don’t match or are missing; upload documents as soon as possible |
| Wagering requirement before payout request (bonus example) | 100 $ bonus with a 30x multiplier → 3,000 $ total betting required before asking for a payout | Not eligible to request payout until wagering is finished |
| Confirmation step (where applicable) | Not specified | In most cases, confirmation is done in 24 to 48 hours |
| Manual approval for bigger amounts | For bigger amounts, manual approval + extra identification checks required | Approval will take longer due to extra checks |
Account security best practices
- Build strong passwords using mixed case, numbers, and symbols.
- Change your password every 90 days and never share it, including with support staff.
- Enable two-factor authentication (2FA) and keep your contact method verified.
- Review login history and report unusual access attempts immediately.
- Avoid public Wi‑Fi and shared devices; always log out after each session.
If you’re comparing options or planning to activate a bonus, reviewing these rules first can help avoid surprises. If you proceed, register and complete verification early to reduce the risk of payment delays.